About the Book
Have you ever faced difficulty in delivering feedback to a valued colleague? Have you ever felt intimidated by the idea of negotiating a new contract with a challenging vendor? Did you ever find it hard to improve your relationship with your boss? If ‘Yes’ is the answer then you can stop your search and stay right here. This book is a direct and step-by-step guidelines for enhancing your interpersonal communication skills.
The book is divided into Part I (Building Blocks) and Part II (Application Opportunities) seven chapters with the below topics:
• Chapter I- Listening
• Chapter II- Feedback
• Chapter III- Questioning and Responding
• Chapter IV- Social Styles
• Chapter V- Interviewing
• Chapter VI- Negotiating
• Chapter VII-Performance Appraisals
Readers are recommended to read this book stage wise without skipping any chapters. By the end of this book you will be a completely changed individual and professional. Part I of the book will focus on what they call the ‘Building Blocks’ of interpersonal communication that includes elements of effective listening, ways of delivering and receiving feedbacks, efficacious techniques for asking and responding to questions and the means of facilitating interaction with people who are different from you.
Pat II of the book focuses on the three specific interactions in the business world that is interviewing, negotiating and conducting performance appraisals. This section teaches you to practically apply what you will learn in Part I. You will understand the point of view of both the interviewer and the interviewee. This section will also give you tips on how to conduct yourself during a negotiation and also prepare for performance appraisal.
Make it a point that you go through the ‘Checklist’, ‘Recapitulative Summary ‘and ‘Test your Understanding ‘ sections which are there at the end of every chapter. This would enhance your knowledge and widen your horizons. Happy reading!!
About the Author
Joann Baney teaches in the Executive MPA program at Columbia University’s School of International and Public Affairs (SIPA), and has taught courses in the Executive MBA program at Columbia’s Graduate School of Business and in the University’s Speech Department. She is faculty director of the FDNY Officers Management Institute and is on the faculty of the NYPD’s Police Management Institute, both part of Columbia’s Executive Education programs. She teaches in a variety of other executive programs including the King Khalid Foundation in Riyadh, Saudi Arabia. As the Associate Director of the Professional Development Centre at Columbia Business School, she oversaw the management communications program for MBA students, supervising a staff of 16 instructors that taught presentation skills, writing, interviewing, team and interpersonal skills.
Reading Level: Advanced
No. of Pages: 115
Bind Type: Paperback
Publisher and year: Dorling Kindersley (India) PVT. LTD, 2011
Edition: First Edition